What our customers are saying about us
When E.C.H. Home Improvement Company completes a job, we give our customers the opportunity to complete a Satisfaction Survey. We have included twelve of these responses below:
Survey #1| How do you like the quality of the materials we installed? | Very good quality. |
| Are you pleased with the workmanship you received? | Very pleased. The craftsmanship is quite evident. |
| Do you think the job was performed in a professional manner? | Very much. A lot of attention to detail. |
| Were you satisfied with the way clean up of debris was handled? | Very happy. |
| Was the job completed in a reasonable time frame? | Yes - Faster than expected! |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Yes, in fact I already have. |
| Comments: | I will call E.C.H. Company for my next project! |
-Jim Mitchell, Virginia Beach
Survey #2| How do you like the quality of the materials we installed? | Yes, most definitely. |
| Are you pleased with the workmanship you received? | Absolutely – The crew of E.C.H. Company was clean, neat, punctual and easy to have around doing work. |
| Do you think the job was performed in a professional manner? | Yes – Windows looked like they belonged there from the beginning. They were fitted in the space and trimmed perfectly. |
| Were you satisfied with the way clean up of debris was handled? | Yes – There was no debris after the crew left. |
| Was the job completed in a reasonable time frame? | Exactly as scheduled |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Yes without reservation |
| Comments: | Unlike many companies, E.C.H. Company's owner personally evaluates the project, estimates cost and does the work. Other companies send salesmen whose company then sends a work crew who may or may not understand project. |
-John and Ann Marie Judson, Virginia Beach
Survey #3| How do you like the quality of the materials we installed? | Extremely pleased on all accounts. |
| Are you pleased with the workmanship you received? | This job was by far the best work I have seen with regard to windows and trim. |
| Do you think the job was performed in a professional manner? | Very professional! |
| Were you satisfied with the way clean up of debris was handled? | Very satisfied! |
| Was the job completed in a reasonable time frame? | I wish other contractors were as efficient! |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | I already have. |
| Comments: | Great job on both houses. Hope to do more business with you. |
-Jake Schneider, Virginia Beach
Survey #4| How do you like the quality of the materials we installed? | Top notch! We're very satisfied with all materials. |
| Are you pleased with the workmanship you received? | Extremely! Seamless job on all work! A true craftsman |
| Do you think the job was performed in a professional manner? | Yes |
| Were you satisfied with the way clean up of debris was handled? | Yes, spotless cleanup! |
| Was the job completed in a reasonable time frame? | Gene was expeditious and good |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Certainly! In fact, we are sending out E.C.H. Company business cards for referrals. |
| Comments: | We really enjoyed the work done by E.C.H. Company. Gene was very helpful with recommendations on materials as well as options on various jobs. He gave us all the info we needed to make various decisions for improvements to our home. The work was done well expeditiously and at a great price! |
-Jay and Dale Ballard, Chesapeake
Survey #5| How do you like the quality of the materials we installed? | Very satisfied. They are truly "energy conserving" in every sense. |
| Are you pleased with the workmanship you received? | Very satisfied. |
| Do you think the job was performed in a professional manner? | Gene was very professional and a pleasure to work with. He kept in close contact with us regarding the work schedule, weather, etc. |
| Were you satisfied with the way clean up of debris was handled? | Yes |
| Was the job completed in a reasonable time frame? | Definitely. Very quality oriented company |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Yes |
| Comments: | Gene is a real craftsman and takes great pride in his quality workmanship and enjoys his work. |
-Brad and Maureen Fair, Chesapeake
Survey #6| How do you like the quality of the materials we installed? | Great! The windows look better and work 100% better. |
| Are you pleased with the workmanship you received? | Yes. Everything was done just as promised. |
| Do you think the job was performed in a professional manner? | Absolutely. I felt very confident in providing my house key to do the work. |
| Were you satisfied with the way clean up of debris was handled? | Yes. Everything was left clean with no sign of trash. |
| Was the job completed in a reasonable time frame? | Yes. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Definitely. I was very pleased with their work. |
| Comments: | Great work and a fair price, all done by an honest company. I felt confident giving them my key to the house while I was off at work. I did not miss any work time and the windows were replaced professionally! |
-Nell Templeton, Virginia Beach
Survey #7| How do you like the quality of the materials we installed? | The materials is of excellent quality. |
| Are you pleased with the workmanship you received? | I am very pleased with the workmanship on my home. |
| Do you think the job was performed in a professional manner? | Yes, the windows were installed professionally and with utmost quality. |
| Were you satisfied with the way clean up of debris was handled? | Yes, very much so. |
| Was the job completed in a reasonable time frame? | The job was finished faster than I expected. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | I would definitely recommend E.C.H. Company. |
| Comments: | The windows are very well insulated and have made it much more comfortable to be in my home. I never realized how bad my old windows were. |
-Marie Hoffman, Virginia Beach
Survey #8| How do you like the quality of the materials we installed? | Excellent. They enhance other improvements and continue to do so. |
| Are you pleased with the workmanship you received? | Absolutely - very professional. |
| Do you think the job was performed in a professional manner? | Yes, and with professional knowledge and machinery. |
| Were you satisfied with the way clean up of debris was handled? | Yes. Each day clean-up was performed and taken away. No debris was ever on my property. |
| Was the job completed in a reasonable time frame? | The job was performed in the exact promised time. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Absolutely, without hesitation! |
| Comments: | I was completely and absolutely satisfied with the entire job done by E.C.H. Company. From the estimate to job completion, everything was done in the utmost professional manner including politeness and physical appearance of the workers. I feel E.C.H. Company delivered a job even better than promised. I highly recommend them and would welcome any calls of inquiry with a favorable recommendation! |
-Judith Covey, Virginia Beach
Survey #9| How do you like the quality of the materials we installed? | The material quality was excellent. |
| Are you pleased with the workmanship you received? | I was completely pleased with the workmanship. |
| Do you think the job was performed in a professional manner? | I do not think that it could have been done any better. |
| Were you satisfied with the way clean up of debris was handled? | Clean up was done quickly and completely. |
| Was the job completed in a reasonable time frame? | Yes, it was completed in a very timely fashion. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | I would recommend E.C.H. Company to anyone who wanted any work done. |
| Comments: | Mr. Hambrick was very courteous and quickly responded to any questions which I had about the work. |
-James Hobday, Suffolk
Survey #10| How do you like the quality of the materials we installed? | Very good! |
| Are you pleased with the workmanship you received? | I feel it was first class workmanship. I am very pleased. |
| Do you think the job was performed in a professional manner? | Very professional. |
| Were you satisfied with the way clean up of debris was handled? | Yes. |
| Was the job completed in a reasonable time frame? | Yes. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Yes, I would highly recommend E.C.H. Company. |
| Comments: | I am extremely pleased with the way the job was planned and executed. I would consider E.C.H. Company to return for future improvements. |
-David and France Little, Suffolk
Survey #11| How do you like the quality of the materials we installed? | Our Simonton windows are very well made as well as insured for breakage. The sound of outside vehicles has diminished to about one half the decibel level since the installation. |
| Are you pleased with the workmanship you received? | E.C.H. Company did a very nice job on both the installation of the windows as well as cleaning up. |
| Do you think the job was performed in a professional manner? | Gene was very professional and conscientious about installing the windows. He also took ample time to explain how the windows were to be cleaned. |
| Were you satisfied with the way clean up of debris was handled? | Yes |
| Was the job completed in a reasonable time frame? | Completing 16 windows, plus the trim in 3 days was fantastic. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Absolutely |
| Comments: | Mr. Hambrick's price was not out of line with four other competitors and his assurance of a quality job sold me to use their services. |
-Mr. and Mrs. Russell D. Esken, Chesapeake
Survey #12| How do you like the quality of the materials we installed? | The materials are very good. We were given many choices. |
| Are you pleased with the workmanship you received? | Yes. It is hard to find someone who does such good work. |
| Do you think the job was performed in a professional manner? | Yes. |
| Were you satisfied with the way clean up of debris was handled? | Everything was picked up and removed from the area. |
| Was the job completed in a reasonable time frame? | Yes. It was ahead of schedule, in fact. |
| Would you recommend E.C.H. Company to anyone seeking home improvements? | Yes! I already have. |
| Comments: | E.C.H. Company is truly professional in all aspects. The quality of their work is outstanding. I will be using them again and again. My house never looked better! |
-Troy and Marian Hare, Virginia Beach